Customer Focus Award

Customer Focus

Sponsored by Reach Resourcing / Edit Recruitment

Shortlisted - Kingston Carton Company Limited

The 104-year-old firm supplies more than 350 million cartons to the food, drink, pet and healthcare markets annually.

A flat management structure - it remains a fully independent private company owned by the same family - allows it to work closely with customers and respond quickly, with in-house logistics to maintain quality.

A right first time emphasis is front and centre, enhanced by investment in technology to match artwork proofs to completed work, while it is helping in the shift from plastic to cardboard.